Getting the East Sussex Local Offer Right
Welcome to the East Sussex Local Offer.
The East Sussex Local Offer is a website produced by East Sussex County Council containing information about the services and support available to children and young people who have Special Educational Needs and Disabilities (SEND), and their families.
We will continue to need your help to get it right.
How the Local Offer Website Was Built
The Local Offer was built through 2021 with the help and guidance of parents, carers and SEND practitioners. We worked out a structure for the site and added new content. We tried to make sure the site is:
- Comprehensive: Covering every subject in a helpful way
- Clear: Written in a simple to understand way
- Modern: Looks like an attractive website that residents of East Sussex would be happy to visit when they need information
- Inclusive: Feels like a safe and welcoming space for everyone
Local Offer Launch Day Event
On 19 January 2022, we launched the new East Sussex Local Offer website with an online Q&A taking place.
The Q&A invited everyone throughout the SEND community to join us.
To get the event started, we played a video, looking to bring awareness to various individuals and groups throughout East Sussex, including East Sussex Parent Carer Forum (ESPCF), Amaze SENDIASS, Young SEND Ambassadors and various ISEND services.
You can view that video on YouTube by clicking the link below:
During the Q&A session we were joined by Ros Cook, from the Amaze (SENDIASS) team, as well as Nathan Caine, Head of ISEND services, to answer as many of your questions as we could about the new look Local Offer website.
You can view the entire Q&A session on YouTube, by clicking the link below:
Please note: both links within this section open YouTube within a new tab.
What We Need From Visitors to the Site
We've worked hard to get the content right and to consult parents, carers and residents of East Sussex.
We are inviting the residents of East Sussex to visit the pages of this site and to feedback any thoughts, ideas and advice. It doesn't matter if you are very experienced in the area of Special Educational Needs and Disabilities or if you are new to the idea, we really want to hear back from everyone.
The Thoughts, Ideas and Advice We're Looking For
There are things about the website that we cannot change at this stage. For example, we cannot change the overall look and structure of the site. We have consulted on this and have arrived at what we think is the best look and way of organising the information.
We can, however:
- Change and rewrite some of the written information
- Add pages and content people think would be helpful to have
- Remove pages and content people feel are unnecessary
- Remove/amend anything people may feel is unintentionally offensive
- Add elements like diagrams or videos where people feel they would be helpful
How You Can Provide Feedback
After having a good look at the website, there are various ways in which residents of East Sussex can give us their feedback.
We will aim to produce various surveys, some with a few broad questions that invite you to add as much or as little as you like, and others that are more specific to a certain part of the website we feel would benefit from more attention. The surveys will give you an opportunity to give feedback on both the things you like and the areas you think could be improved.
Click the link below to share your views via survey:
If you would prefer to contact us via email, you can do so by sending your feedback to:
We also encourage all parents and carers who would like to have a role in shaping Special Educational Needs and Disability services in East Sussex to visit the East Sussex Parent Carer Forum (ESPCF), using the link below:
What We Do With the Feedback
We really want to get this website right, and we can't do that without responding to the ideas and insight of residents in East Sussex. We opened the website up for a ‘test’ phase from November 2021 through to January 2022, to hear from visitors and to learn from their views.
Each week during the testing phase, feedback we received was either minor adjustments which were made, or larger adjustments which were read by senior managers in Children's Services. They agreed if any amendments or additions are required, and we did them on a weekly basis.
Moving forward, we will continue to seek feedback and suggestions from everyone throughout East Sussex. To keep up-to-date with the different ways in which you can have your views heard regarding the Local Offer offer website, please refer to our section on:
Glossary of East Sussex SEND Terms
Some of the terms used on this website are explained on our page, 'Glossary of East Sussex SEND Terms':